Last Updated: 08/17/2026

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These Terms & Conditions govern the booking and provision of services by BLACKSERIES DETAILING LLC (“BLACKSERIES,” “BSD,” “we,” “us,” or “our”). By requesting, scheduling, approving, or receiving services, the customer (“you” or “Customer”) acknowledges and agrees to these Terms & Conditions.

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Booking & Appointment Confirmation

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• Appointments are subject to availability and are not confirmed until BSD provides confirmation.

• Customers must provide accurate contact information, vehicle information, service location, and requested service.

• BSD may contact the customer before an appointment to confirm service details.

• Customers must ensure that the vehicle is accessible at the scheduled appointment time.

• If the vehicle is unavailable or inaccessible when BSD arrives, the appointment may be considered a cancellation or no-show.

• Appointment times are estimates and may be affected by traffic, weather, previous appointments, vehicle condition, or unforeseen circumstances.

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Mobile Service Requirements

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BSD provides mobile services at approved customer locations.

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Customers are responsible for ensuring that the service location:

• Provides adequate and safe working space.

• Allows BSD to legally perform detailing services.

• Does not violate property-management, HOA, parking, or other applicable rules.

• Provides access to required utilities when applicable to the selected service.

• Is reasonably accessible to BSD's equipment and service vehicle.

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BSD may decline or relocate a service if the location is unsafe, inaccessible, prohibited, or otherwise unsuitable.

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Vehicle Condition & Inspection

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Customers are responsible for accurately representing their vehicle's condition.

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BSD is mandated to inspect the vehicle before beginning service.

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The customer should disclose:

• Existing scratches, dents, stains, or damage

• Peeling or failing paint/clear coat

• Cracked, loose, or damaged trim

• Previous repairs

• Aftermarket modifications

• Vinyl wraps or paint protection film

• Ceramic coatings

• Water-sensitive components

• Electrical/mechanical issues

• Excessive pet hair

• Mold, mildew, bodily fluids, or other contamination

• Smoke or strong odors

• Any other condition that may affect the service

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Failure to disclose relevant conditions may affect the service scope, pricing, or BSD's ability to safely complete the service.

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Service Scope & Condition-Based Pricing

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BSD services are performed according to the specific service selected at booking.

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Service pricing may vary based on:

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• Vehicle size

• Vehicle condition

• Labor required

• Contamination level

• Excessive debris

• Pet hair

• Specialty treatment requirements

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Results & Service Limitations

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Detailing improves the appearance and condition of a vehicle but does not guarantee restoration of every defect.

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BSD does not guarantee complete removal of:

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• Permanent stains

• Scratches

• Swirl marks

• Etching

• Oxidation

• Paint defects

• Embedded contamination

• Odors

• Discoloration

• Wear

• Damage caused by previous treatments or neglect

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Some conditions may require bodywork, upholstery repair, odor remediation, or other specialized services outside the scope of detailing.

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BSD will not represent a vehicle as being restored beyond what the selected service is reasonably capable of achieving.

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Pre-Existing Damage & Fragile Materials

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BSD takes reasonable care while performing services.

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However, older, damaged, deteriorated, improperly repaired, or weakened materials may fail during ordinary cleaning or detailing processes.

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This may include:

• Brittle plastic

• Failing clear coat

• Loose trim

• Peeling paint

• Deteriorated rubber

• Damaged leather

• Weak adhesives

• Aftermarket accessories

• Previously repaired components

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BSD is not responsible for damage that was pre-existing, concealed, improperly repaired, or caused by deterioration of the material itself.

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Personal Property

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Customers should remove valuable or personal items from their vehicle before service.

 

This includes:

• Cash

• Jewelry

• Electronics

• Documents

• Medication

• Collectibles

• Other valuables

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BSD is not responsible for personal property left inside a vehicle unless the property was specifically entrusted to BSD.

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Hazardous & Unsuitable Vehicles

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BSD reserves the right to refuse or discontinue service involving:

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• Biohazardous contamination

• Needles or sharps

• Hazardous chemicals

• Excessive bodily fluids

• Unsafe vehicles

• Severe infestation

• Severe flooding / mold

• Unreasonably hazardous conditions

• Illegal materials

• Conditions that create an unreasonable risk to BSD personnel or equipment

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Specialized remediation may be recommended where appropriate.

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Customer Responsibilities

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Customers agree to:

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• Provide accurate booking information.

• Provide lawful access to the vehicle.

• Disclose known vehicle conditions.

• Remove valuable personal property.

• Obtain necessary property permissions.

• Keep children, pets, and other individuals away from active work areas.

• Inform BSD of relevant vehicle modifications or conditions.

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Payment

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Payment is due upon completion of service.

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Customers are responsible for:

• The agreed service price

• Approved additional services

• Other disclosed charges

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BSD may require a deposit or payment authorization for certain services or appointments.

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BSD is also required to agree on the service price with the customer BEFORE performing a service.

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Cancellation & Rescheduling

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24+ Hours Notice
No cancellation fee.

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Less Than 24 Hours
No cancellation fee.

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Same-Day Cancellation / No-Show
No cancellation fee.

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BSD may waive cancellation fees at its discretion in circumstances such as emergencies or severe weather.

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Weather & Environmental Conditions

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Because BSD is mobile, service may be affected by:

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• Rain

• Extreme heat

• High winds

• Poor air quality

• Freezing temperatures

• Direct sunlight

• Unsafe surfaces

• Other environmental conditions

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BSD may reschedule an appointment when conditions could compromise safety or service quality.

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Service Delays

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BSD makes reasonable efforts to arrive within the scheduled appointment window.

However, delays may occur because of:

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• Traffic

• Previous appointments

• Vehicle condition

• Weather

• Equipment issues

• Road closures

• Emergencies

• Other circumstances outside BSD's reasonable control

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BSD will communicate significant delays whenever reasonably possible.

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Customer Satisfaction

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BLACKSERIES DETAILING stands behind the quality of its workmanship. If you believe a service was not completed according to the agreed service scope, contact BSD within 24 hours of completion.

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BSD may request photographs, inspect the vehicle, or schedule a reinspection.

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Where appropriate, BSD may correct an identified workmanship issue.

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Customer dissatisfaction based solely on subjective preference or conditions outside the agreed service scope does not automatically constitute a basis for a refund.

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Damage Claims

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If a customer believes BSD caused damage during service, the customer must notify BSD as soon as reasonably possible.

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BSD may:

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• Inspect the vehicle

• Review pre-service photographs

• Review service records

• Determine whether the condition existed before service

• Request supporting documentation

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Claims will be evaluated based on the circumstances and available evidence.

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Photography & Documentation

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BSD may photograph vehicles before, during, and after service for:

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• Condition documentation

• Service records

• Quality control

• Before-and-after comparisons

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Marketing use should be handled separately.

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Right to Refuse Service

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BSD reserves the right to refuse or discontinue service when:

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• The service location is unsafe.

• The vehicle presents an unreasonable hazard.

• The requested work falls outside BSD's capabilities.

• The customer engages in threatening, abusive, or inappropriate behavior.

• The customer materially misrepresents the vehicle's condition.

• The requested service cannot reasonably be performed as booked.

• Continuing the service would create an unreasonable risk to people, property, or equipment.

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Third-Party Services & Recommendations

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BSD may recommend third-party services when a vehicle requires work outside BSD's scope, including:

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• Body repair

• Paint repair

• Upholstery repair

• Mechanical repair

• Glass repair

• Specialized odor remediation

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BSD is not responsible for the work, pricing, warranties, or conduct of independent third-party providers.

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Privacy

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Customer information is handled in accordance with the BLACKSERIES DETAILING Privacy Policy.​

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Changes to These Terms

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BSD reserves the right to modify these Terms & Conditions as its services, policies, or operations evolve. Updated terms will be published on the BLACKSERIES DETAILING website. The terms applicable to a booking are those in effect when the appointment is confirmed, unless otherwise required by law.

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Governing Law

 

These Terms & Conditions are governed by the laws of the State of California, except where applicable law requires otherwise.

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By booking, authorizing, or receiving services from BLACKSERIES DETAILING LLC, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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